Your assurance of satisfaction
All our work is carried out in accordance with the Chartered Institute of Marketing's Code of Professional Practice and any market research undertaken or commissioned by us is carried out in accordance with Market Research Society guidelines.
As a consultancy which preaches the virtues of customer satisfaction we obviously have a satisfaction guarantee and it is simply this: In the unlikely event that you are not satisfied with any work we undertake for you we would like the opportunity of addressing your concerns. If, on re-presenting our work you are still not satisfied then we do not expect you to pay for it.